Terms & Conditions — NeNe Glam

Last updated: July 13, 2026 NeNe Glam Nailz ("Platform", "we", "us", or "our") operates a marketplace that connects customers with independent nail artists and sellers offering handmade and curated nail products. These Terms & Conditions govern your access to and use of the NeNe Glam Nailz website, seller portal, marketplace services, and related features. By accessing our platform, creating an account, purchasing products, or registering as a seller, you agree to be bound by these Terms & Conditions. If you do not agree with these terms, you may not use our services. ──────────────────────────────────────────────────────────── 1. ABOUT THE PLATFORM NeNe Glam Nailz is an online marketplace that allows customers to discover, purchase, and review nail products while enabling approved sellers to showcase and sell their products. We provide the technology platform, marketplace tools, payment processing support, customer communication features, and seller management systems. Sellers are independent businesses and are responsible for their own products, descriptions, fulfillment, and compliance obligations. NeNe Glam Nailz may also sell products directly under its own brand. ──────────────────────────────────────────────────────────── 2. ACCOUNT REGISTRATION To access certain features of the platform, you may be required to create an account. You agree to: — Provide accurate and complete information during registration — Keep your account information updated — Maintain the confidentiality of your login credentials — Notify us immediately if you suspect unauthorized access to your account — Use the platform only for lawful purposes You must be at least 18 years old to create a seller account. Customers under the age of 18 may use the platform only with permission and supervision from a parent or legal guardian. We reserve the right to suspend or terminate accounts that contain inaccurate information, violate these terms, or create risk for customers, sellers, or the platform. ──────────────────────────────────────────────────────────── 3. CUSTOMER PURCHASES When you place an order through NeNe Glam Nailz, you agree that: — Product details, pricing, availability, and shipping information are provided at the time of purchase — Orders are subject to seller acceptance and availability — You are responsible for providing accurate shipping and contact information — You agree to pay all applicable charges, including product prices, shipping fees, taxes, and other applicable fees Once an order is confirmed, changes or cancellations may only be possible according to the applicable seller or platform cancellation policy. ──────────────────────────────────────────────────────────── 4. PRODUCTS AND PRODUCT INFORMATION Sellers are responsible for ensuring that product listings are accurate, complete, and not misleading. Product descriptions may include information about: — Nail shape and style — Materials used — Sizes and customization options — Processing times — Care instructions — Availability Colors, finishes, and appearances may vary slightly depending on screen settings, lighting, photography, and handmade production differences. NeNe Glam Nailz does not guarantee that every product will always be available or that descriptions provided by sellers will be error-free. We may correct listing errors, update information, or remove listings that violate platform policies. ──────────────────────────────────────────────────────────── 5. SELLER RESPONSIBILITIES Approved sellers agree to: — Provide authentic handmade or approved nail products — Maintain accurate product listings — Fulfill orders within stated processing times — Package products safely and professionally — Provide accurate tracking information when required — Respond to customer inquiries in a timely manner — Follow all applicable laws and regulations Sellers are responsible for the quality, safety, legality, and fulfillment of their products. NeNe Glam Nailz may review seller activity, remove products, restrict accounts, or take corrective action when sellers violate marketplace standards. ──────────────────────────────────────────────────────────── 6. PAYMENTS AND FEES Payments are processed through our approved payment providers. Customers authorize payment at checkout for all applicable charges. Sellers agree that: — Marketplace commissions or service fees may apply — Payouts are subject to successful order completion and platform policies — Payment providers may require additional verification before processing payouts — Refunds, disputes, and chargebacks may affect seller balances NeNe Glam Nailz does not store complete payment card information. Payment information is handled securely through third-party payment providers. ──────────────────────────────────────────────────────────── 7. SHIPPING AND DELIVERY Shipping times vary depending on seller processing times, shipping methods, and destination. Sellers are responsible for: — Preparing orders accurately — Shipping within the stated processing period — Providing valid tracking information when applicable NeNe Glam Nailz is not responsible for delays caused by carriers, customs, weather conditions, incorrect customer addresses, or circumstances outside our reasonable control. ──────────────────────────────────────────────────────────── 8. RETURNS, EXCHANGES, AND REFUNDS Return and exchange policies may vary depending on the product and seller. Customers should review product-specific policies before purchasing. Refunds may be provided in situations including: — Damaged products received — Incorrect products delivered — Orders that qualify under applicable return policies — Approved disputes after review Certain products, including custom-made or personalized nail sets, may not be eligible for returns unless required by applicable law or the seller's stated policy. NeNe Glam Nailz reserves the right to review refund requests and make decisions based on available information. ──────────────────────────────────────────────────────────── 9. MARKETPLACE COMMUNICATION Users agree to communicate respectfully through platform messaging and customer support channels. You may not: — Harass, threaten, or abuse other users — Send fraudulent information — Attempt to move transactions outside the platform to avoid fees — Share harmful, illegal, or inappropriate content We may monitor platform activity to maintain safety and enforce marketplace policies. ──────────────────────────────────────────────────────────── 10. INTELLECTUAL PROPERTY All content provided by NeNe Glam Nailz, including: — Brand names — Logos — Website design — Platform features — Original graphics and content is owned by or licensed to NeNe Glam Nailz and may not be copied, modified, or distributed without permission. Sellers retain ownership of their original product designs and content but grant NeNe Glam Nailz permission to display product information, images, and marketing materials for operating and promoting the marketplace. ──────────────────────────────────────────────────────────── 11. PROHIBITED ACTIVITIES Users may not: — Use the platform for unlawful purposes — Upload stolen, counterfeit, or unauthorized products — Misrepresent products or seller identity — Attempt fraud or payment manipulation — Interfere with platform security — Collect user information without permission — Upload malicious software or harmful content Violation of these rules may result in account suspension or termination. ──────────────────────────────────────────────────────────── 12. LIMITATION OF LIABILITY NeNe Glam Nailz provides the marketplace platform to connect buyers and sellers. To the maximum extent permitted by law: — We are not responsible for independent seller actions, product quality, or fulfillment failures — We are not responsible for indirect, incidental, or consequential damages — We do not guarantee uninterrupted access to the platform Our liability is limited to the amount paid by you to NeNe Glam Nailz for the specific service giving rise to the claim, where applicable. ──────────────────────────────────────────────────────────── 13. PRIVACY AND DATA PROTECTION Your use of the platform is also governed by our Privacy Policy. We collect, process, and protect personal information according to applicable privacy laws and our privacy practices. By using the platform, you acknowledge that you have reviewed and understood our privacy practices. ──────────────────────────────────────────────────────────── 14. ACCOUNT SUSPENSION AND TERMINATION We may suspend or terminate accounts if: — These Terms & Conditions are violated — Fraudulent activity is detected — User safety or platform integrity is at risk — Required information is inaccurate or incomplete Users may request account closure by contacting our support team. Certain records may be retained where required for legal, tax, security, or compliance purposes. ──────────────────────────────────────────────────────────── 15. CHANGES TO THESE TERMS We may update these Terms & Conditions periodically to reflect changes in our services, policies, legal requirements, or marketplace operations. When changes are made, the "Last updated" date will be updated. Continued use of the platform after changes are published means you accept the revised terms. ──────────────────────────────────────────────────────────── 16. GOVERNING LAW These Terms & Conditions are governed by applicable laws relevant to the operation of NeNe Glam Nailz. Any disputes should first be addressed through good-faith communication with our support team before pursuing other available remedies. ──────────────────────────────────────────────────────────── 17. CONTACT US If you have questions about these Terms & Conditions, please contact: NeNe Glam Nailz — Support Team Email: [email protected] We are committed to building a trusted marketplace where customers discover beautiful nail designs and independent artists grow their.